Service Checks: How we improve your customer service through the systematic check up of significant criteria

Our understanding of Service Checks

Performance check up of service points by the assessment of accessibility, customer orientation, technical competence as well as sales argumentation.
Customer surveys to real customers that have been in contact recently with the service point.

Our services

Mystery Calling
Store Checks

Mystery Shopping
Benchmarking

The branches of our customers

Telecommunications

Cosmetics

Multimedia

Your benefits

We provide you a permanent overview regarding quality and effectiveness of the service points. A benchmark with the competitors and a survey with your customers provides you with additional key figures for a performance-based reward and a customer-focused alignment of the service point.

Through your work and the presented results I am able to control my activities more precisely. I think the evaluation includes valuable hints to how we can improve ourselves.

Steffen Becker

Trainer Kunden-Service-Center, JAKO-O GmbH