Service Checks: How we improve your customer service through the systematic check up of significant criteria

Our understanding of Service Checks

  • Performance check up of service points by the assessment of accessibility, customer orientation, technical competence as well as sales argumentation.
  • Customer surveys to real customers that have been in contact recently with  the service point.

Our services

  • Mystery Calling
  • Store Checks

  • Mystery Shopping
  • Benchmarking

The branches of our customers

Telecommunications

Cosmetics

Multimedia

Your benefits

  • We provide you a permanent overview regarding quality and effectiveness of the service points. A benchmark with the competitors and a survey with your customers provides you with additional key figures for a performance-based reward and a customer-focused alignment of the service point.
Through your work and the presented results I am able to control my activities more precisely. I think the evaluation includes valuable hints to how we can improve ourselves.

Steffen Becker

Trainer Kunden-Service-Center, JAKO-O GmbH